Booking

It depends on the bus route. In general the ticket reservation starts before 1 month of the date of departure (09:00 JST).
For example:
Travel Date: 01-May
Booking start: From 09:00 01-Apr

Yes!
You can book your bus ticket through online. And for that you need to visit
www.kyushubusbooking.com
※We do not accept reservation requests through email.

No!
You can book your bus ticket through online www.kyushubusbooking.com

No!
We do not accept reservation requests through email.

No! For additional passengers, make a new reservation. For reduce the no. of passengers, cancel your booking and make a new booking. Please contact us if you wish to sit together.
※Your request may not be accepted depending on the seat availability at that time.

No! The bus seat selection is based on booking system. So, you can not select your seat. The bus driver will tell your seat# before you get-in the bus.

Please log-in on Kyushu Bus Booking and check through my booking and check the status.

Each transaction allowed for max. 4 seats. If you wish to book more than 4 seats, make sure to book and transaction in 4-set of seats.

Ex: 1-tansaction = Max. 4-seats (includes male/female/child)

Cancellation & Refunds

Any changes will not be accepted after the bus departed from the starting point. We recommend all the passengers to proceed change/cancellation process at-least 1 day before of the bus departure from the starting point.
For example:
Travel Date: 01-May
Cancellation: before 23:59 30-Apr

It depends on the bus route.
We recommend all the passengers to proceed change/cancellation process at-least 1-day before of the departure date of the bus. 

Please check your booking history on ‘Dashboard’ and cancel your booking. Further, Booking/Cancellation/Changes are depend on the booking website used. So, products purchased by website will be cancel by the same website. The cancellation fee will be applicable as per T&C.
※ Online booked ticket cannot be cancelled through phone or at the ticket counter.

Products purchased by credit card will be refunded to the same credit card used. The timing of a refund depends on the billing cycle of the credit card company,
※ The cancellation handling fee will be applicable as per T&C.

Kyushu Sanko Bus provides 100% refund if the Kyushu Sanko bus is cancelled due to natural disasters. In other cases, no refund will be provided.

Payment

Online payment only. We accept the following credit cards: Visa, MasterCard, JCB and American Express.

Cancellation fee depends on the "Cancellation Policy"

※Handling fee (JPY 150 Per Person) will be applicable during Booking as well as Cancellation.

Yes! Handling fee (JPY 150 Per Person) will be applicable during Booking as well as Cancellation.

Amenities

The Highway buses have the following amenities.
・AC
・WiFi
・Toilet
・Mobile charger outlet
・Trunk for Luggage
・Allow Bicycle (as per bus route, please check in advance)
Generally all the highway buses have the above amenities but, it may be differ depending on the bus route. So, please re-confirm to the driver when you will ride the bus.

Yes.
WiFi facility depends on the bus route. The manual "how to connect" is placed into net pocket of each seat. 

Yes!
Generally all the highway buses have “Restroom” but, it may be change depending on the bus route. So, please re-confirm to the diver when you will ride the bus.

Yes!

General Information

No!
Smoking is strictly prohibited in all the buses.

Yes (Limited use)
But please make sure that your mobile is on “Silent mode” and refrain from picking up calls in the bus.

In case of losing any of your belongings in the bus, contact your respective bus operator.

All Kyushu Sanko Buses have a logo of “Kyu San Ko” on the bus.

Luggage

Please bring only one luggage per passenger for trunk room. Also put name tags on your luggage and belongings to avoid losing them.
※Passengers are requested to handle loading and unloading of their luggage on their own from the trunk room.
Luggage

Yes!
It depends on their size. We will accept bicycle if it is foldable and can fit in a bag. Also, we will accept musical instruments as long as it fits inside the trunk. Some items may not be allowed due to the size. However, we are not responsible for any damages to your items.

No animals are allowed on board.
However, operators do allow trained service animals that help disabled customers perform necessary activities. So, please ask to drivers, if the animal is required because of a disability and what type of work or task the animal has been trained to perform.

It will be managed by the concern bus operators, so please contact them directly (with in 7 days after you forgot your belongings). You can also contact us via Online Form or email us on services@kyushubusbooking.com with following information:
Email title (Lost property) - Your Name - Booking details - Forgot item details

The bus operators make every effort to ensure the safe transport of our passenger's luggage. However, we accept no liability for any damages to luggage. So, the bus operator companies are not responsible for any kind of claims.  

Fare Policy

General fare policy
Baby: Under 2 years old (Free)
Infant: 2+ ~ 6 years (Free for 1 infant; from 2nd infant the child fare is charged)
Child: 6+ ~ 12 years old (Half-price of adult ticket)
Adult: 12~ years old (Full price ticket)
Seat policy for child & infant
All the passengers are required to fasten their seatbelt for safety reasons. Therefore, for safety reasons child are not allowed to sit on your lap except infants.
Bus delayed or suspended
Please be aware in advance if the buses are delayed due to traffic or weather conditions.

Bus Time-tables

Please see the time table of Highway Buses Click

Promotional discount

Yes, if available. 
Please check our website.

Still have questions?
Please feel free to contact us.

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